Privacy Policy

Last Updated: 31/03/25

My Lekha Tech Solutions (“My Lekha Tech Solutions,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and process your information. By registering an account or using our websites, mobile applications, products, or services (collectively, “Services”), you agree to these Terms and Conditions and Privacy Policy. If you do not agree, you must refrain from using our Services.

1. Agreement to Terms

By registering an account, you confirm that you:

  • Are at least 18 years old and legally capable of entering into a binding agreement.
  • Agree to comply with these Terms and Conditions and Privacy Policy.
  • Will provide accurate, complete, and up-to-date information during account registration and while using our Services.
  • Accept that My Lekha Tech Solutions reserves the right to update these terms at any time.

Failure to comply with these terms may result in the suspension or termination of your account.

2. Scope of this Policy

This document applies to the collection, processing, and storage of data through My Lekha Tech Solutions’ Services, including websites, applications, and business tools. It governs information from:

  • Customers – Individuals or businesses that register for and use our Services.
  • Consumers – Individuals who interact with our Customers, such as their clients or end-users.
  • Employees – Employees of our Customers who use our Services.

For Customers subject to data protection laws (e.g., GDPR), it is their responsibility to ensure compliance when collecting and processing consumer data through our Services.

3. Account Registration and Use

  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • You agree not to share your login details with unauthorized persons.
  • You must notify us immediately of any unauthorized access or security breaches.
  • My Lekha Tech Solutions reserves the right to monitor account activity and take action against fraudulent, abusive, or unauthorized activities.
  • We reserve the right to terminate or suspend accounts that violate these Terms, engage in suspicious activity, or pose a security risk.

4. Information We Collect

We collect data in three primary ways:

A. Information You Provide

  • Account Information – Name, email, phone number, business details, preferences.
  • Operational Data – Business transactions, inventory, employees, and suppliers.
  • Support Requests – Contact details and issue descriptions.
  • Payment Information – Billing details (processed securely by third-party providers).
  • Other Submissions – Data from surveys, promotions, and customer support inquiries.

B. Information We Collect Automatically

  • Access Logs – IP address, browser type, timestamps, and system settings.
  • Analytics Data – Service usage trends for performance improvements.
  • Cookies – Small files used for personalizing content and tracking usage. You may manage preferences via your browser settings.

C. Information from Third Parties

  • Business Partners – Data shared by affiliates and service providers.
  • Public Sources – Information from public databases or social media.

We process data under the following legal bases:

  • Contractual necessity – To provide Services you request.
  • Legitimate interests – To improve, enhance, and secure our Services.
  • Legal obligations – To comply with applicable regulations.
  • Consent – When you opt-in to marketing or optional services

6. How We Use Your Information

  • Provide, maintain, and enhance our Services.
  • Secure your account and prevent unauthorized access.
  • Send important service updates and security alerts.
  • Detects, prevents, and addresses fraud, abuse, and security threats.
  • Comply with legal and regulatory requirements.
  • Conduct business analytics to improve product offerings.

7. Data Protection & Security

My Lekha Tech Solutions employs stringent security measures to safeguard your personal information:

  • Data Encryption – All sensitive data is encrypted in transit and at rest.
  • Access Controls – Only authorized personnel can access your data.
  • Anonymization & Pseudonymization – Used where applicable to protect identities.
  • Regular Security Audits – Ongoing vulnerability assessments.
  • Incident Response Plan – Immediate action is taken in case of breaches.
  • Data Minimization – Collecting only the necessary information.
  • Third-Party Risk Management – Ensuring compliance by service providers.

8. Data Sharing

We do not sell your personal data. However, we may share it with:

  • Service Providers – Hosting, payment processing, analytics, and customer support providers.
  • Business Partners – Trusted partners (only with your consent where required).
  • Legal Authorities – If required to comply with legal obligations.
  • Business Transfers – In the event My Lekha Tech Solutions undergoes a merger, acquisition, or sale.

9. Your Rights & Choices

  • Access, update, or delete your data.
  • Object to or restrict data processing.
  • Withdraw consent for marketing communications.
  • Request data portability in a structured format.

To exercise your rights, contact [email protected].

10. Data Retention

We retain your personal data only as long as necessary for:

  • Service provision.
  • Legal compliance.
  • Dispute resolution.

Once no longer needed, data is securely deleted or anonymized.

11. Security Measures

We enhance data security by implementing:

  • Two-Factor Authentication (2FA) – Required for critical actions.
  • Restricted Access – Limiting financial and transactional data access.
  • Real-Time Monitoring – Detecting and preventing unauthorized access.

12. International Data Transfers

Your data may be processed outside your home country. We ensure appropriate safeguards for international data transfers, including compliance with applicable regulations.

13. Account Termination

  • You may terminate your account at any time by contacting support.
  • My Lekha Tech Solutions may suspend or terminate accounts violating these Terms.
  • Account termination does not automatically erase stored data due to legal obligations.

14. Children’s Privacy

Our Services are not intended for individuals under 16. If a minor’s data is collected, contact us for removal.

15. Updates to These Terms

We may update these Terms and Privacy Policy periodically. Continued use of the Services constitutes acceptance of changes.

16. Contact Us

For any questions or concerns, reach out to us:

Email: [email protected]

By registering an account, you acknowledge that you have read, understood, and agree to these Terms and Conditions and Privacy Policy.